Dispatch & Deliveries Policy

What are your delivery options?

  • Australia Wide Delivery: We organise delivery using Australia Post (tracking number provided once your order has been dispatched).
  • International Delivery: We organize delivery using Australia Post (tracking number provided once your order has been dispatched).

How long will it take to Dispatch my order?
Your order will be dispatched within 1 to 3 business days (not including weekends) from receipt of orders.

What if my order is urgent?
If your order is urgent, please specify in the comments section when checking out. We will try our best to meet any deadlines that you have and if there are any issues, we will notify you immediately.

Once dispatched, how long will it take to deliver my order?
Once your order has been dispatched and is in the hands of Australia Post or a courier we cannot guarantee specific delivery dates or times. Please use the below information as a guide only, the amount of time it takes to receive your product will depend on the delivery address you provide. Any address located outside of main metro areas will take longer to arrive.

  • Australian Capital Cities: 1-6 business days from dispatch
  • Outside Capital Cities:  2-10 business days from dispatch
  • International deliveries: Can take a minimum of 6 days from dispatch depending on the location

What delivery address should I use?
Try to provide an address where your parcel can be accepted by someone in person whether that’s at your home, a caravan park or local post office. If you are unable to do so, by proceeding with your order, you are agreeing that your parcel will be left if the premises are unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at reception'. Please note that Australia Post is unable to contact you prior to delivery or deliver at a specific time.

Do you ship internationally?
Yes.

How does eZylevel calculate my transport cost?
Your transport cost is based on your location and the weight of the products you order. When you add products into your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. The below can be used as a guide only for postage costs within Australia:

  • Express post $11
  • Standard post $8